Write to us: what a correction needs, and what cannot be done from here

1

Where the address is

This page prints no address, because an address kept in two places eventually goes wrong in one of them. A route for correspondence is published elsewhere on this site rather than repeated here, and it can also be had by asking for it.

The same goes for who owns and operates the site. Those particulars are not set out on a page of their own, for the reason given at who publishes this, and they are available on request.

2

What makes a correction easy to act on

What makes a correction easy to act on is detail. Quote the sheet reference and the revision number from the head of the page, give the figure as printed, give what you think it should read, and name the primary source that settles the matter. A correction arriving with a primary source attached gets made. One arriving without gets researched first, which takes longer and sometimes ends in a gap being recorded instead.

A question about arithmetic is the easiest to answer well, provided it says which sheet, which figure, and which of the declared settings is in dispute. Somebody who thinks a return of ninety-six pence in the pound is too generous for a given game is making a useful point, and the right form for it is a published percentage with the game’s name and version attached.

What happens to a report is one of three things. A figure changes and the revision number at the head of the sheet moves with it. A source changes, where a better primary source turns up than the one in use. Or a gap gets recorded, which is what happens when nothing has in fact been published and the sheet ought to admit it rather than guess.

Nothing arriving in a message is published here. Not a name, not an address, not the fact that somebody wrote in. Where a correction is made, the sheet carries the corrected figure and its source, and nothing about who pointed it out.

3

What cannot be done from here

Several things cannot be done from here, and saying so saves a reader a wasted message. A dispute with a cashier cannot be settled here, an account cannot be seen into, and money cannot be recovered. Where money is in dispute the route runs through the cashier first and then to an approved dispute-resolution body, and the clock on both is set out at staying in control.

Nor can an account be closed from here, nor a self-exclusion registered on somebody’s behalf, nor a block lifted. Requests of the last kind are declined on principle, and nothing on this site helps anybody arrive at the far side of a protection.

No advice is given about what to play, nor about tax, nor about anybody’s own financial position. The arithmetic is published so that a reader can do their own; it is not a recommendation to take any offer at all.

If the message is about somebody’s own gambling rather than about a sum, this is the wrong address for it. The number for the National Gambling Helpline, and what else costs nothing to use, both sit at staying in control. Those calls are answered by people trained for it, which nobody here is.

4

Timing, and commercial approaches

No reply time is promised here. Promising one that cannot be kept is worse than promising nothing, so nothing is promised.

Commercial enquiries are welcome and get the same answer every time, which is that no payment moves a figure, a position or a sentence. The arrangement in force is described at how this site is paid, along with the parts of it that are not for sale.